Shipping & Delivery
Please note that all our parcels are 100% insured, fast track shipped and absolutely free
Your shipping address and PIN code will be confirmed from the Gemastro database before you pay for your product. If in case your order is not secured by our delivery partner and the area is not covered, then, we would request you to provide us with an alternate shipping address. If there is a dispute regarding the shipment of product plus services to an area not covered by Gemastro, then, please contact +919319944733 or write us at email@example.com. Before making a purchase, if you book many orders for products and services in one transaction, Gemastro will ship all at once.
Though, this is not eternally possible because of some product features and logistics problem. If you purchase multiple products in a single transaction, we will send all products to the single shipping address you provided. Furthermore, if you want to ship the products to another address, you should book the order individually based on the delivery address.
- Shipping within India is pan India covered with our logistics partners.
- Orders are delivered within 2-3 working days depending upon your location.
- We will send all express shipments through reliable courier service providers such as FedEx, UPS, DHL, and TNT, BVC, Sequel.
- All international shipping charges are absolutely free for purchase over 1000 USD. Express shipping worth 25 USD free.
- If less than 1000 USD, it is nominal for 25 USD (10-25 days) for registered post and 65 USD for express shipping (3-7 days) .
- Orders are delivered within 3-25 days depending upon your choice of product and certification.
- We will dispatch your order via express ship like FedEx.
- Gemastro is not responsible for any custom duty or any cess , octroi related to customs in your country. Please refer to your domestic rules or any fee for import.
Commonly Asked Queries (Shipping within India)
- How soon will my order be shipped?
We state dispatch days on all product pages. This may differ depending on the product that you have purchased. Your ordered gem will usually take 1-2 days to ship. However, if you need a gemstone to be inlaid in a ring, then, this will often take 4-5 days. Likewise, a gem demanded with a further laboratory certification will also require longer time.
- Is my shipment fully secure?
Our shipments are prepared reliably and are fully insured and all orders will be 100% sanitized, sent through registered and explicit shipping.
- Can I track my shipment?
Of course, you can easily track your shipment on our website. In India, all our shipments will be sent by reliable couriers such as FedEx, DHL, and TNT BVC Sequel etc. As the product is dispatched from our office, you will immediately receive an email with a tracking ID, so you can track it easily.
- Is there any hidden cost?
There is no hidden cost that we charge from you. When you place the order, the price is already mentioned there and on your order receipt too.
Commonly Asked Queries( International Shipping)
- What about customs duties and charges?
We are not responsible for any customs duties, duties, VAT, etc. that your country can charge as they vary from case to case and are beyond our reach. Note that there is presently no import duty on gemstones in the US, Canada, plus Europe. Moreover, in other countries, it is usually only around 1%. Further, expert buyers can reclaim VAT. You are suggested to talk to your local customs for each explanation. Moreover, feel free to contact us anytime, and we are glad to talk to you.
- Is my shipment fully secured?
All our international shipments are prepared with safe packaging and with care. Our shipments are prepared reliably and are fully insured and all orders will be 100% sanitized, sent through registered and explicit shipping. Moreover, we partner with reliable and reputable providers such as FedEx, who ensure that the package is sent to you safely.
- Can I track my shipment?
You can easily track all your shipments online. You can face delayed tracking of postal shipments in some countries. All our express shipments are sent by well-known carriers such as FedEx.