At GemAstro, your satisfaction is our top priority. With over 20 years of excellence in Gem Therapy, we are committed to ensuring you experience complete confidence and happiness with every purchase. If, for any reason, you are not delighted with your gemstone, we are here to make it right.

1. Easy Returns: 14 Days for Gemstones / 7 Days for Diamonds

If you are not fully satisfied with your loose gemstone purchase (excluding diamonds), you may return it within 14 days of delivery (counted from the date of product delivery) for a 100% refund of the invoice value less applicable transactional / payment gateway / processing charges, subject to the deductions and conditions mentioned below.

Diamonds: Loose diamonds may be returned within 7 days of delivery for a refund of the invoice value, less applicable deductions and charges listed in this policy. The same return eligibility, inspection, documentation, and shipping requirements apply. Diamonds set in custom-made jewelry are not eligible for return or refund.

Country / Product India United States All Other Countries Remarks
Loose Gemstones (excluding diamonds; 14-day return) 100% of invoice value, subject to applicable deductions. Shipped back via Insured Speed Post to Delhi, India. 100% of invoice value, subject to applicable deductions. Shipped via Insured Courier (UPS / FedEx / USPS) to our U.S. facilitation center. 100% of invoice value, subject to applicable deductions. Shipped via Insured Speed Post to Delhi, India. Product must be unused, with all certifications and original invoice.
Loose Diamonds (7-day return) Invoice value less applicable deductions. Shipped back via Insured Speed Post to Delhi, India. Invoice value less applicable deductions. Shipped via Insured Courier (UPS / FedEx / USPS) to our U.S. facilitation center. Invoice value less applicable deductions. Shipped via Insured Speed Post to Delhi, India. Must be unused, unmounted, and undamaged, with original certifications, invoice, and packaging.
Gemstones or diamonds set in Gold / Silver (rings, pendants, talismans) Custom Made Jewelry – NOT REFUNDED

Refunds will be processed to your original payment method after inspection and verification.

2. 15–25 Day Extended Return (Coupon / In-Store Credit)

This extended return option applies only to loose gemstones other than diamonds. Diamonds are eligible for return only within 7 days of delivery and do not qualify for extended returns, coupons, or in-store credit under this section.

If you place a return request after 14 days but within 25 days, we will still accept it. In such cases, instead of a direct refund, you will receive either:

  • A Custom Coupon equivalent to the applicable amount, with 6 months validity, or
  • In-Store Credit of the applicable amount, usable against future purchases for the applicable tenure.

The choice of issuing a Custom Coupon or In-Store Credit will be at GemAstro's discretion, based on the nature of the order and internal policies. Any such Coupon or In-Store Credit is non-transferable and cannot be encashed.

3. Return Eligibility Criteria

To qualify for return / refund / coupon / in-store credit:

  • Gemstone or diamond must be unused, unmounted, and undamaged.
  • Must include original lab certification(s), invoice, and original packaging.
  • Product must not be tampered, altered, or modified.
  • Original invoice with company seal is mandatory for legal and tax compliance.

4. Non-Refundable Items & Deductions

The following are NOT eligible for refund/return OR will be deducted from the refundable amount wherever applicable:

  • Custom-made jewelry (rings, pendants, talismans, set gemstones or diamonds)
  • Shipping, handling, and appraisal charges (if applicable)
  • All applicable transactional / payment gateway / processing charges that are charged by banks / payment processors for your order. These charges are non-refundable and will be deducted from the refund amount wherever a monetary refund is issued.
  • Labour / making charges for rings, pendants, or custom settings (if any)
  • GST deduction (3%) on domestic returns from India, as applicable

5. Shipping Guidelines

  • Customer bears return shipping costs (unless the return is due to an error or defect from GemAstro's side).
  • Items must be securely packed and insured for their full value.
  • Refunds, coupons, or in-store credits are issued only after quality inspection and verification of documents.

6. How to Initiate a Return

Contact our support team:

📧 Email: info@gemastro.com

Include order number, purchase date, and reason for return. Our team will guide you through the process step by step.

Notes & Legal Compliance

This policy is registered with tax and legal authorities. Refunds cannot be processed without the original invoice bearing GemAstro's seal, as it must be submitted as proof to regulatory bodies. Missing documents may render refunds or credits ineligible.

Our Promise

At GemAstro, we always take the buyer's side. We go the extra mile to ensure your complete satisfaction and peace of mind, so your focus remains on the success of your Gem Therapy journey.