Return / Exchange Policy
GemAstro always takes the buyer's side. After all, we want our clients to be happy. So, we do not hesitate to go the extra mile and bring a smile to your precious face, because nothing is more important than you. So if you are not happy with the purchase, please do not worry. 100% money will be refunded. With 20 years focus on Gem Therapy, this policy is formulated to give the best in class assurance, so that your focus is completely on the success of gem therapy.
Within 14 days of Delivery (Days are counted from the date of delivery of the product)
| Country/ Product | India | United States | All Other countries | Remarks |
| Loose Gemstones (all) | 100% of invoice Value. Shipped Back to us by Insured Speed post to Delhi, India | 100% of invoice Value. Shipped Back to us by Insured Courier UPS/ FedEx/ USPS to our facilitation center in the United States | 100% of invoice value Shipped Back to us by Insured Speed post to Delhi, India | Product should be sent back in an unused condition with all certification/s, original invoice. |
| Gemstones set in Gold and Silver as rings, Pendants and Talismans | Custom Made Jewelry Not Refunded | Custom Made Jewelry Not Refunded | Custom Made Jewelry Not Refunded | Custom Made Jewelry Not Refunded |
Notes:- This Policy is registered with Tax Authorities, Legal agencies and no refunds will be entertained in absence of Original Invoice with company seal. No further communication in this matter shall be entertained if any document is missing. For legal compliance, we have to submit the original invoice as proof of refund. We request you to keep your documents safely.
What is not refunded?
- Shipping, handling and appraisal charges (If applicable).
- Labour charges for making of rings/ pendants, if any.
- Any custom order or jewelry will not taken back or refunded.
- On Domestic Returns from India there will be a deduction of 3% on order value that accounts for the GST (Goods and Services Tax).
- Card Charges/ Payment Gateway charges that you pay to the merchant/bank to process your order.
